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FAQ

Please note: proudlion.co.uk no longer ships items purchased from the webstore. All items purchased from proudlion.co.uk must be collected in store.

Do you accept any other payment methods?

PayPal is preferred, but if you'd be happier to pay with a debit / credit card over the phone, please contact us on 01242 525 636 during store opening hours and we'll do our best to help. Please be advised we do not accept cheques.


Do you offer NUS / British Armed Forces discounts on reduced items?

We do offer 10% for NUS cardholders and British Armed Forces personel in store, but this is limited to items that are not on promotion or otherwise reduced. Our NUS discount is now available online, but a valid student card must be produced when collecting items.


Are reduced items faulty or second hand?

None of our reduced items are second hand, and all should be in perfect working order. There may be price stickers, or minor residue from removed price stickers, on the packaging, but every care is taken to ensure you receive an item that is of comparable quality to a full price item. We hope you'll be happy with your purchases.


Do you buy pre-owned merchandise?

I'm afraid not, sorry.


Why is the item I'm looking for not on sale yet?

Comics and games will often have street dates. A street date is the day we can legally start selling particular items. This means even if we have stock of an item, we are not allowed to sell it before that item's street date, which is set by the publisher.


I have a question not answered here.

Feel free to contact us at shop@proudlion.co.uk.