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FAQ

Which shipping methods do you offer?

We currently use DPD Local for UK shipping (please note we do not ship outside of the UK at this time). DPD Local will provide parcel recipients with a one hour delivery window, notified by SMS and email, so that you don't have to wait in all day. Shipping is £5.99 for all orders, however if you spend more than £100 you may qualify for free shipping (see below).

You can also collect your order from our store free of charge.

 

Do you offer free shipping?

We do offer free shipping on all orders over £100, just use the code FREEUKSHIPPING at the Checkout (cannot be used in conjunction with any other offer). Please note that if you order contains pre-order items or special order items, then your order will be held until all of your items become available.

If you require your items sooner, please contact us at shop@proudlion.co.uk and we can invoice you for shipping on smaller consignments of your order.

 

Which payment methods do you accept?

We can accept debit/credit card (via Shopify and their payment gateway partner Stripe) or PayPal on our website.

For alternate payment methods, please contact us on 01242 525 636 during store opening hours and we'll do our best to help. Please be advised we do not accept cheques.


Do you offer NUS / British Armed Forces / Blue Light /Cineworld Unlimited card discounts?

We do offer 10% off for NUS cardholders, Blue Light cardholders, Cineworld Unlimited cardholders and British Armed Forces personnel in store, but this is limited to items that are not on promotion or otherwise reduced.

Our NUS discount is now available online (use the code NUS10 at the Checkout; cannot be used in conjunction with any other offer), but a valid student card must be produced when collecting items.

We also offer discounts on gaming products for registered local gaming clubs. To register your club, please contact us at shop@proudlion.co.uk.


Are reduced items faulty or second hand?

None of our reduced items are second hand, and all should be in perfect working order. There may be price stickers, or minor residue from removed price stickers, on the packaging, but every care is taken to ensure you receive an item that is of comparable quality to a full price item. We hope you'll be happy with your purchases.


Do you buy pre-owned merchandise?

I'm afraid not, sorry.


I have a question not answered here.

Feel free to contact us at shop@proudlion.co.uk.